5 Questions to Ask Before Hiring a Contractor
Most homeowners hire the contractor who returns their call first and quotes the lowest price. Both signals are worse than coin flips. Here are the five questions that actually predict a good outcome.
1. Are you licensed in Florida, and can I see your insurance certificate?
"Licensed and insured" should be a one-sentence answer with documents to back it up. If they hesitate, ask for the license number and the COI (Certificate of Insurance) directly from their insurer. A serious GC will email both within an hour. Coverage you want to see: general liability ($1M+), workers' comp, and auto.
2. Can you give me three recent references — phone numbers, not just names?
Names without numbers are useless. Real references include the homeowner's direct phone and the project type. Call all three. Ask: "Did they finish on schedule? Were there change orders? Would you hire them again?" The third question is the one that matters.
3. What does your payment schedule look like, and what triggers each draw?
A red flag answer: "1/3 down, 1/3 at start, 1/3 at completion." That structure leaves you exposed. A better answer: small deposit (5-10%) at signing, then progress draws tied to specific milestones — demolition complete, rough-in inspected, drywall up, final punch. Never pay for work that hasn't been done.
4. Who specifically will be on my project, and how often will the project manager be on-site?
Ask for the PM's name, cell number, and how many concurrent projects they're running. The right answer is a single PM who will be on your site at least three times a week. The wrong answer is "we have a great team" with no specifics. Subs who get shuffled between projects cause schedule slips.
5. Do you have a fixed-scope written estimate, or are you giving me a "ballpark"?
A fixed-scope estimate lists every selection (cabinet manufacturer, model, color), every fixture (faucet brand, model number), and every line item (rough plumbing labor, electrical permit, debris removal). A "ballpark" estimate is a foot in the door — costs grow once you sign. If they can't give you a fixed scope on a defined project, walk.
Ready to ask us these questions?
We'll answer all five in our first conversation, in writing.
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